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Fractional Marketing Strategy & Experience Design That Drives Clarity and Growth

I help growing companies align marketing strategy, brand messaging, and customer experience so teams can move faster, convert more, and scale with confidence.

Part strategic partner, part hands-on builder—bringing structure to your marketing, UX, design, and systems without the need for a full-time hire.

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Blue Surface

CASE STUDY

Connecting Brand, UX, and Marketing into a Cohesive Experience

Disconnected brand, UX, and marketing efforts were creating friction across the customer journey. By aligning strategy, messaging, and experience design, we built a cohesive system that improved clarity, consistency, and conversion across every touchpoint.

Blue Surface

CASE STUDY

Building the Systems Behind Consistent Marketing Execution

Built a flexible, compliance-ready design system that unified design, development, and accessibility standards—reducing rework, accelerating delivery, and enabling consistent execution across multiple financial services clients.

Blue Surface

CASE STUDY

Simplifying Complex Financial Products for Real Users

Transformed complex, compliance-heavy collections communications into clear, empathetic experiences across email, SMS, and in-app channels—driving higher engagement, reducing confusion, and improving repayment outcomes through structured messaging and UX strategy.

Bringing Order to Complex Marketing Systems

As a fractional marketing leader, I work with founders and growing teams to clarify positioning, strengthen customer experience, and build the marketing systems needed to support sustainable growth.

This isn’t just about campaigns, it’s about creating alignment across your brand messaging, website experience, email marketing, and internal workflows so everything works together.

Fractional Strategy Leadership

Ongoing partnership for teams that need senior-level marketing guidance.

  • Align marketing strategy and business goals

  • Guide customer experience and UX decisions

  • Support cross-functional teams (marketing, product, sales)

  • Bring clarity to complex or evolving growth strategies

Strategic Engagements

Focused work to solve foundational challenges.

  • Define ideal customer profile (ICP) and personas

  • Clarify brand messaging and positioning

  • Map and optimize the customer journey

  • Audit and improve marketing systems and workflows

Execution

Hands-on support to bring strategy to life.

  • Website and UX design improvements

  • Email marketing strategy and implementation

  • Marketing automation and CRM alignment (HubSpot, Salesforce)

  • Scalable systems for content and campaigns

Jenn Griffin's Portfolio

Explore Jenn Griffin's individual portfolio showcasing brand, UX design, content strategy, and marketing expertise. Discover clean, minimalistic designs with a strategic approach.

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+300% 

increase in CTR through lifecycle messaging strategy

+70% 

lift in open rates across email + SMS

-40%

reduction in call center escalations

-30%

decrease in time-to-market via workflow optimization

-75%

decrease in UI bugs through scalable design systems

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Built for Teams in Growth Mode

I partner with B2B SaaS, fintech, and service-based businesses that are growing but need more clarity, consistency, and structure in their marketing.

Your messaging isn’t quite landing as it should

Marketing efforts feel disconnected or reactive

You’ve outgrown your current systems or processes

You need senior-level strategy without a full-time hire

Why Clients Work With Me

I’m structured, collaborative, and comfortable working through ambiguity.

I start by understanding the full landscape—business goals, user needs, constraints, and data—then design systems and experiences that can evolve over time. I believe strong processes create freedom, not friction.

I value clear communication, thoughtful decision-making, and solutions that balance user needs, compliance, and measurable outcomes.

Boost in Audience Engagement

Grew collections audience CTA engagement by 30% through email and sms strategy and design across regulated industries

Reduction in Time-to-Market

My creative operation leadership in Agile methodology and process optimization led to a 30% reduction in time-to-market 

Improved Brand Consistency

My scalable design system built in Figma reduced UI bugs by 75% and decreased development time by 20%

AI Integration

Integrating AI-based content generation, design automation & analytics into brand workflows

Strategy That Actually Works in Practice

Many teams have strong ideas but struggle to translate them into something usable.

My approach connects marketing strategy, UX design, and operational systems so your team isn’t just aligned in theory, but equipped to execute consistently.

Clear, actionable brand messaging
Thoughtful customer experience design (UX)
Scalable marketing systems and processes
A balance of strategy and execution

Contact us

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Let’s Bring Clarity to Your Marketing

If your marketing feels more complex than it should, you’re not alone. The right strategy and the right systems can make all the difference.

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