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I build the marketing strategy, messaging, design, and systems that make complex products easy to understand—and scale.

Designing compliant, scalable experiences for startups and growing businesses with trust-based products.

I specialize in working within complexity—compliance, technical constraints, and organizational realities—to create systems that actually work.

Blue Surface

Fractional Strategic Marketing Leadership

I partner with founders and teams who need senior-level marketing leadership—but not another layer of overhead. I step in to clarify the story, shape the experience, and build the systems that make it all work. From messaging and customer journeys to email, UX design, and operational workflows, I help turn complexity into something teams can actually execute—and scale.

Blue Surface

UX Strategy & Design Thinking for Scalable Digital Systems

I help organizations define the right digital experience problems to solve by applying structured UX strategy and design thinking — especially where complexity, compliance, and scale intersect. This approach transforms ambiguity into clear objectives, shared understanding, and design direction that drives sustainable, human-centered solutions.

Blue Surface

Building the Design System That Enabled Faster, More Consistent Growth

Developed a scalable design system and component library to unify product and marketing experiences. Improved accessibility, reduced inconsistencies, and enabled faster iteration—giving teams the structure needed to scale without sacrificing quality.

Blue Surface

Turning a Complex Fintech Product into a Clear, Scalable Experience

Led messaging and experience strategy for a fintech platform, translating complex financial workflows into clear, high-trust customer journeys. Built a scalable messaging system that improved clarity, strengthened engagement, and supported compliant growth across multiple client implementations.

Case Studies

Messaging Strategy & Execution for Fintech Recoveries Customers

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Creating a human-centered messaging strategy for customers in debt required balancing compliance, empathy, and clarity.

Building a Flexible Figma Design System for Financial Services Clients

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Built a flexible, compliance-ready Figma design system that delivered speed, consistency, and security across financial services clients while reducing rework and ensuring accessibility and compliance.

What I Do

I help companies turn complex products into clear, scalable marketing and customer experiences—by aligning strategy, messaging, design, and systems.

Positioning & Messaging Systems

Define ICP, personas, narrative, and value prop that aligns product, marketing, and sales

Customer Journey & Lifecycle Marketing

Design how prospects convert across touchpoints (email, CRM, product experience)

Marketing Infrastructure & Systems

Build workflows, governance, and DesignOps that enable consistent execution

Data-Informed Optimization

Use performance insights and experimentation to refine and scale

Jenn Griffin's Portfolio

Explore Jenn Griffin's individual portfolio showcasing brand, UX design, content strategy, and marketing expertise. Discover clean, minimalistic designs with a strategic approach.

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+300% 

increase in CTR through lifecycle messaging strategy

+70% 

lift in open rates across email + SMS

-40%

reduction in call center escalations

-30%

decrease in time-to-market via workflow optimization

-75%

decrease in UI bugs through scalable design systems

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I'm typically brought in when:

​I believe strong processes create freedom, not friction. I value clear communication, thoughtful decision-making, and solutions that balance user needs, compliance, and measurable outcomes.

A product is strong but hard to explain

Marketing feels reactive or inconsistent

Teams are growing but systems aren't keeping up

There's a need to align product, marketing & operations

Why Clients Work With Me

I’m structured, collaborative, and comfortable working through ambiguity.

I start by understanding the full landscape—business goals, user needs, constraints, and data—then design systems and experiences that can evolve over time. I believe strong processes create freedom, not friction.

I value clear communication, thoughtful decision-making, and solutions that balance user needs, compliance, and measurable outcomes.

Boost in Audience Engagement

Grew collections audience CTA engagement by 30% through email and sms strategy and design across regulated industries

Reduction in Time-to-Market

My creative operation leadership in Agile methodology and process optimization led to a 30% reduction in time-to-market 

Improved Brand Consistency

My scalable design system built in Figma reduced UI bugs by 75% and decreased development time by 20%

AI Integration

Integrating AI-based content generation, design automation & analytics into brand workflows

Contact us

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Let’s Build Something That Works

If you’re looking for a partner who can think strategically, execute thoughtfully, and design for real-world complexity, I’d love to connect.

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