DesignOps & Creative Operations Leader --- I build the systems, workflows, and design infrastructure that let creative teams scale
I partner with fintech, financial services, and mission-driven SaaS companies building or scaling their design and creative operations — bringing the systems, governance, and team infrastructure that regulated, high-growth environments demand.
15+ years in fintech and B2C — Affirm, PNC, US Bank. Available for full-time DesignOps and Creative Ops leadership roles, and select fractional engagements
CASE STUDY
Simplifying Complex Financial Products for Real Users
Transformed complex, compliance-heavy collections communications into clear, empathetic experiences across email, SMS, and in-app channels—driving higher engagement, reducing confusion, and improving repayment outcomes through structured messaging and UX strategy.
CASE STUDY
How I Scaled Creative Operations Across a Multi-Client Fintech Platform
New clients were onboarding regularly, each bringing unique brand guidelines, compliance requirements, and content needs. The creative team — a small, remote group — was fielding requests from multiple stakeholders simultaneously, with no formal way to capture, prioritize, or track work. It was up to me to fix it.
CASE STUDY
Connecting Brand, UX, and Marketing into a Cohesive Experience
Disconnected brand, UX, and marketing efforts were creating friction across the customer journey. By aligning strategy, messaging, and experience design, we built a cohesive system that improved clarity, consistency, and conversion across every touchpoint.
Building the Operations Behind Great Creative Work
As a DesignOps and Creative Operations leader, I build the infrastructure that lets creative teams scale — intake processes, design systems, SLAs, workflow governance, and the team frameworks that keep quality consistent as organizations grow.
This isn't about managing projects. It's about building the operational foundation that makes great creative work repeatable, measurable, and sustainable.
DesignOps Leadership
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Design and implement creative intake processes and SLA frameworks
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Build and govern cross-functional design systems in Figma
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Establish capacity planning and resource allocation workflows
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Lead DesignOps roadmap from audit through adoption
Creative Ops Infrastructure
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Audit existing workflows and identify operational bottlenecks
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Define team onboarding structure and contribution frameworks
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Implement Agile methodology adapted for creative environments
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Build governance models that balance brand consistency with team flexibility
Brand, CX & Messaging Systems
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Design system component libraries with compliance-ready constraints
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Omnichannel messaging strategy and lifecycle journey design
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CRM and marketing automation alignment (HubSpot, Salesforce, Customer.io)
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AI-assisted workflow integration to accelerate creative production
+300%
increase in CTR through lifecycle messaging strategy
+70%
lift in open rates across email + SMS
-30%
decrease in time-to-market via workflow optimization
-75%
reduced UI bugs
Built for Creative Teams That Are Scaling
I partner with fintech, financial services, and mission-driven SaaS companies whose creative and design teams have outgrown informal processes — and need someone to build the infrastructure that lets them scale without losing quality.
Your creative team is reactive instead of planned
Design requests have no consistent intake or prioritization
Your design system exists in theory but isn't consistently adopted
Leadership has no visibility into creative capacity or delivery timelines
Why Teams Bring Me In
I'm an operator first — structured, collaborative, and comfortable building in ambiguous, high-pressure environments.
I start by understanding what's actually broken: where work is getting stuck, where quality is slipping, where the team is spending time they shouldn't be. Then I build the systems that fix it — and make sure those systems get adopted, not just documented.
I've done this in regulated fintech environments where compliance constraints are non-negotiable and the cost of inconsistency is real. Strong processes don't slow creative work down. They're what make it scale.
Increase in Email Engagement
Redesigned omnichannel messaging journeys for 20+ fintech clients — drove 300% lift in CTR and 70% increase in open rates across regulated B2C audiences
Reduction in Time-to-Market
Built creative intake process, SLA framework, and Agile workflow from scratch — reduced time-to-market by 30% across a multi-client fintech platform
Reduced UI Bugs
Established design system governance and cross-client component library in Figma — reduced UI bugs by 75% and time-to-prototype by 40% across 8+ fintech clients
AI Integration
Actively integrating AI into DesignOps workflows — using Asana AI Studio for intake automation, Figma AI for component workflows, and LLMs for brief development and research synthesis
Operations That Actually Get Adopted
Most creative ops problems aren't a lack of ideas — they're a lack of infrastructure. Designers know what good looks like. They just don't have the systems, the intake process, or the workflow structure to get there consistently.
My approach connects design systems, operational workflows, and team structure so your creative function isn't just aligned in theory — it's equipped to execute at scale, in a regulated environment, without burning out the people doing the work.
Design system governance that gets maintained, not just built
Creative intake and SLA frameworks that eliminate reactive work
Agile workflow structures adapted for creative team environments
AI-assisted automation that accelerates production without replacing judgment
Let's Build Something That Scales
If your creative team is outgrowing its processes — or you're building DesignOps from scratch — I'd love to talk. The right operational infrastructure changes everything.