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DesignOps Leadership & Creative Operations

Full-time and fractional DesignOps leadership for fintech, financial services, and mission-driven SaaS companies. I build the intake processes, design systems, workflow infrastructure, and team frameworks that let creative organizations scale — in regulated environments where quality and consistency aren't optional.

DesignOps Leadership

  • Define and implement DesignOps roadmap — from audit through full adoption

  • Build creative intake processes, SLA frameworks, and capacity planning models

  • Establish design system governance and component library structure in Figma

  • Lead cross-functional alignment between design, engineering, compliance, and product

  • Introduce Agile workflow methodology adapted for creative team environments

Creative Ops Infrastructure

  • Creative workflow audit and bottleneck diagnosis

  • Designer onboarding structure and contribution frameworks

  • Tool consolidation and Asana workspace architecture

  • Governance models for design system contribution and maintenance

  • AI-assisted workflow integration to accelerate production without sacrificing quality

Brand, Systems & Messaging

  • Design system component libraries with compliance-ready constraints

  • Omnichannel messaging strategy and lifecycle journey design

  • CRM and marketing automation alignment (HubSpot, Salesforce, Customer.io)

  • UX and information architecture for digital products and marketing experiences

  • Rapid prototyping and iteration across regulated environments

Engagement Options

Choose the level of support that best fits your needs and goals.

10 Hours / Week – DesignOps Advisory

Best for early-stage startups or teams needing senior guidance and direction.

Includes:

  • Strategic planning and advisory support

  • Brand and experience guidance

  • Light execution and optimization

  • Ongoing prioritization and check-ins

$4,500/month

20 Hours / Week – Ops Leadership + Execution

Ideal for growing teams ready to move faster with consistent leadership and hands-on support.

Includes:

  • Strategy and roadmap ownership

  • Campaign leadership and execution

  • UX and brand improvements

  • Systems, workflows, and optimization

$8,000/month

30 Hours / Week – Embedded DesignOps Leader

For teams that want an embedded marketing, brand, and experience leader.

Includes:

  • Full ownership of marketing strategy and execution

  • Deep involvement in brand, UX, and growth initiatives

  • Ongoing optimization, testing, and reporting

  • Strong cross-functional and stakeholder support

$10,500/month

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Why Scaling Teams Bring Me In

1.

15+ years of DesignOps and creative ops experience in regulated fintech environments

2.

I build from scratch — intake, SLAs, design systems, team onboarding, Agile workflow

3.

Systems-first approach that creates freedom for creative teams, not friction

4.

Proven across multi-client platforms serving Affirm, PNC, US Bank, and Oportun

5.

Available for full-time leadership roles and select fractional engagements

How We Start

We start with a DesignOps audit — a structured conversation about how work currently moves through your team, where quality is slipping, and what infrastructure is missing. From there, we define the right engagement, priorities, and success metrics, and build forward from a clear foundation.

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